Welcome to Foldaway Antenna (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit and purchase via our website foldawayantenna.com.au (the “Site”).

By using the Site, you agree to the collection and use of information as described in this policy.

1. What personal information we collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, shipping address, billing address
  • Account information: username, password
  • Payment data: credit card number, expiry date, billing information (via our payment processor)
  • Transaction data: products you order, order date, order history
  • Device & technical data: IP address, browser type/version, device identifiers, operating system
  • Usage data: web pages visited, time spent, click paths
  • Marketing & communications data: preferences, opt-in status, feedback
  • Cookies and tracking data (see Section 5 below)

2. How we use your information

We use personal information for these purposes:

  • To process and fulfil your orders, including shipping, refunds, and returns
  • To manage your account, maintain security, and provide customer support
  • To send you transactional communications: order confirmations, shipping updates, invoices
  • To send you marketing communications (if you opt in), e.g. special offers, product news
  • To improve our Site, products, and services by analysing usage and trends
  • To detect and prevent fraud, misuse, or unauthorized activity
  • To comply with legal or regulatory obligations

If we propose to use your personal information for any purpose not listed above, we will notify you and seek your consent (if required by law).

3. Disclosure of personal information & overseas transfers

We may disclose your personal information to:

  • Payment processors and financial institutions (e.g. for payment validation and refunds)
  • Shipping, courier, and logistics services for order fulfilment
  • Third-party service providers (e.g. email/marketing platforms, analytics providers, web hosting)
  • Regulatory, government, or law enforcement authorities, when required by law or court order

Where we transfer personal information overseas (for example, our email platform or data storage provider may be outside Australia), we will take reasonable steps to ensure it is handled in accordance with our privacy obligations and that the overseas recipient is subject to comparable privacy protections.

4. Data retention

We will retain personal information for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal, tax, or accounting obligations
  • Resolve disputes, enforce agreements, and maintain records

When we no longer require your personal information, we will securely delete it or de-identify it.

5. Cookies, tracking & analytics

We, and our third-party providers, use cookies and similar tracking technologies to collect information about your browsing behaviour, remember your preferences, and improve your experience.

You may set your browser to refuse cookies or to notify you when they are being used; however, some parts of the Site may not function properly without cookies.

We also use analytics tools (e.g. Google Analytics) to analyse traffic and user behaviour. These tools may collect anonymised data such as your IP address, pages visited, and time spent.

6. Your rights & choices

You have rights in relation to your personal information, including:

  • Access & correction: You may request to see or update your personal information
  • Erasure/deletion: You can request deletion of your information (subject to legal obligations)
  • Restriction or objection: You may ask us to restrict processing or object to certain processing
  • Opt-out of marketing: You may unsubscribe from marketing communications at any time (unsubscribe links are in emails)
  • Complaints: You may lodge a privacy complaint with us (see contact details) or with the Office of the Australian Information Commissioner (OAIC)

If you make a request, we will respond in a timely manner and comply where permitted by law.

7. Security

We take reasonable steps (technical and organisational) to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We review our security practices periodically and update them as needed.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children & minors

Our Site is not intended for individuals under 16 years old. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us so we can delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and notify you (for example, via email or a notice on the Site). We encourage you to review this policy regularly.

10. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or our data practices, please contact:

Email: sales@foldawayantenna.com.au

If you believe we have breached your privacy rights under the Australian Privacy Act or the Australian Privacy Principles (APPs), you may also contact the Office of the Australian Information Commissioner (OAIC).